Privacy Policy

1. Introduction

Welcome to Local Service Pro Finder ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes billing address, email address, and telephone numbers.
• Service Data includes details about the services you are requesting or providing, project descriptions, and service locations.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To connect customers with service professionals. Your contact and service data is shared with relevant professionals to facilitate quotes and appointments.
• To route phone calls and SMS messages between customers and professionals using secure third-party communication APIs (e.g., Exotel).
• To process payments and billing for service professionals.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance).

4. Disclosures of Your Personal Data

If you are a Customer, we may share your Service Request Data (including Identity and Contact Data) with verified Service Professionals on our platform so they can provide you with quotes or services. If you are a Service Professional, your business profile will be visible to potential customers.

We may also share your personal data with third-party service providers (such as payment gateways, cloud hosting providers, and communication APIs) who process data on our behalf under strict confidentiality agreements.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.

If you wish to exercise any of the rights set out above, please contact us at privacy@localserviceprofinder.com.